We ship from multiple locations all over the United States.
We primarily use United Parcel Service (UPS) but when the time or price is right, we'll use Federal Express (FedEx) - or - United States Postal Service (USPS).
Open Yard, LLC reserves the right to use a shipping service other than the one you selected for your purchase. While we generally will use the service you selected, in some cases, we may use a comparable service. For example, FedEx two-day instead of UPS two-day and in some cases UPS Ground instead of UPS Two-day. We will only do the later if the substituted service will meet your 2-day expectations.
If an item arrives damaged or is lost by the shipping company, please contact us immediately. Save all packaging in case of an insurance claim of damaged products. In the rare case a shipping problem occurs, Open Yard, LLC will assist you in any way we can.
If you change your mind after placing an order, you can cancel the order if you notify us before we have shipped it.
Because of forces outside of our control, Open Yard, LLC cannot guarantee delivery by a certain date. If an order is time-sensitive (you need it by a certain date), please contact us directly to get an estimate of delivery. Shipping carriers may require a signature. If no one is available to receive the package, the carrier may leave a note. They will likely attempt re-delivery on the next business day, or allow for pickup at their facility.
A note about free shipping: A lot of items on our site are "free shipping" but sometimes when a delivery location is outside a typical continental delivery address such as an island in the middle of a lake or on top of a mountain, "free shipping" can't be done but please continue reading! When you believe your address is questionable for free shipping please call and ask about your Free Shipping status. If free shipping doesn't quite work out, we'll get you a discount on shipping. If you are a resident of the great states of Hawaii or Alaska, this paragraph definitely applies to you. IF we feel your shipping address can't quality for free-shipping, we'll be very sorry and contact you as soon as possible with options. Rest assured, 99.9% of orders with free shipping -- ship free. This is just here to protect ourselves on rare situations.